SAP Knowledge Base Article - Public

2473993 - Learning Custom Thumbnails not updating in iOS

Symptom

Custom Thumbnail for Items and Curricula loaded do not appear under catalog search on the SuccessFactors iOS Mobile app.

Environment

SuccessFactors LMS

Learning Management System

Reproducing the Issue

     1. Sample Android App: On the Android App the new Thumbnail Images are displaying correctly for Items and Curricula:

         Android.png

 

  2.  Sample IoS/Iphone App: The Images default to the Original system Images that’s not correct:

       iOS.png

 

Resolution

This has been confirmed from Engineering Team that the reported issue is a Expected Behaviour, In the older version of catalog search the custom images will not show on iOS. The 1705 app store will have this new feature and the thumbnail images on Item and Curricula level will show on catalog search.

Keywords

Thumbnail Image in iOS/Iphone App Thumbanail Image iOS or Iphone mobile App , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , Problem

Product

SAP SuccessFactors Learning all versions