2473922 - Goal label changes not working

SAP Knowledge Base Article - Public

2473922 - Goal label changes not working

Symptom

I made a change to the labels in the Goal Plan Template but when I open the Goals, the changed labels are not being displayed.

Environment

Goal Management

Reproducing the Issue

  • Configure the labels in Admin Center > Manage Templates > (some goal plan)
  • Open a goal for a user to see the label changes have not worked

Cause

Goal Plans can be configured to use multiple different language settings.  They select the language that the user's system is configured to use or use the default language if the user has a language not present in the goal plan.  If a configured label is not work as expected, the user is likely using a different language setting.  For example, the default setting is in English however there is also a English setting of en_US configure.  If a user has US English settings on their computer then they will be assigned the en_US labels instead of the default labels.  If only the default labels were set then it would appear that the language configuration is not working.

Resolution

Make sure language settings for all regions are properly configured.  You can possibly remove redundant languages, for example if US English is expected to be the default language then you do not also need a en_US language option as well.

Keywords

Objective Label, Objective Management, Goal Management , KBA , LOD-SF-GM , SAP SF Goal Management , Problem

Product

SAP SuccessFactors HCM Core 1702