2473917 - How to: Managing Unsent Email Notifications

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2473917 - How to: Managing Unsent Email Notifications


How to Manage Unsent Email Notifications?


SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  • Beginning in release b1705, Admins are now able to delete unsent emails;
  • This allows for emails that have not yet been sent (but have been triggered) by the LMS to be purged prior to being sent to users.


This is a new feature implemented in release b1705 in the Learning Management System (LMS) to provide LMS Admins with more control over notifications.



  • Manage unsent email notifications allows Learning Admins to Remove/Delete unsent emails;
  • Admins can disable email in the Global Variables > Mail configuration settings, generate emails, then purge them prior to re-enabling mail.

Manage Unsent Email Functionality:

  • Using Manage Unsent Emails, you can view the amount of your unsent email notifications, the time frame that the email notifications were generated, and delete unsent email notifications;
  • Unsent email notifications are emails that have been generated but not yet delivered to the SMTP server;
  • Deleting unsent email creates a background job that runs immediately as long as the job to send email is not running;
  • The email audit report, which represents all notifications that the system generated, still contains deleted unsent email so the audit trail remains.


  • Sent email is only stored if archiving is ON;
    • If Email Archiving is not enabled, email is not queued in the PA_MAIL table and therefore there are no emails to be purged;
    • Email archiving can be enabled under System Admin > Configuration > Global Variables > Mail tab > Check "".
  • Email must not be enabled in the system, otherwise it may be sent quicker than it can be purged, once it's sent, it cannot be deleted;
  • Email cannot be purged if it is in the process of being sent (email send job is already running when email is disabled, previously queued email will be sent);
  • Admin Role must have the manage unsent email Workflow assigned to it (See KBA 2492837 if more detail is needed).

How to Use Manage Unsent Emails:

  1. Navigate to System Admin > Tools > Manage Unsent Emails;
  2. Click the Delete Unsent Emails button to delete all unsent email notifications. The Delete Unsent Emails button is only enabled when the unsent email notifications count is greater than zero;
  3. You receive the warning: "You are about to delete all unsent emails. These emails will be permanently deleted. Do you want to continue and delete all unsent emails?";
  4. Decide if you want to delete all unsent email notifications:
    • Click Yes to delete all unsent email notifications;
    • Click No to cancel the deletion.
    1. manage_Emails.jpg

Important Notes:

  • Unsent emails that are deleted are never sent to the email recipient(s) and are permanently removed from the system;
  • Once unsent email messages are deleted, they cannot be recovered;
  • If the emails are not shown as unsent (as when there are 0 Unsent Emails) it is not possible to recall or retrieve them.

See Also

2492837 - Admin Unable to Delete Unsent Emails


Purge Emails from PA_MAIL Managing Unsent Email Notification Admin delete remove queue mail send , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , How To


SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802