2473758 - Error on Initiate Onboarding - ErrorCode - 500; ErrorMessage

SAP Knowledge Base Article - Public

2473758 - Error on Initiate Onboarding - ErrorCode - 500; ErrorMessage

Symptom

A field (Salutation) is mapped  to Title;

When Salutation field is mapped to Title user gets error on Initiate ONB;

When remove mapping of Salutation field Onboarding is initiated without problem;

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Environment

SAP SuccessFactors Onboarding

Cause

Misconfiguration on field definition on the Data Dictionary.

The field type is a Suite Picklist and customer is using same key for name and for Ext Code Key

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Resolution

In order to resolve this issue:

  • Use different key on the Ext Code Key
  • Leave Ext Code Key blank

Keywords

Error Initiate Onboarding; Field mapping not working; Suite Picklist type , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors HCM Core 1702