SAP Knowledge Base Article - Public

2473177 - Resume Upload Keeps Spinning and Doesn't Attach the File - Recruiting Management

Symptom

Candidate tries to upload a resume in the Candidate Profile, but the system keeps on loading and the resume isn't added to the profile.

Environment

  • SAP SuccessFactors Recruiting Management - All Versions
  • Candidate Profile

Reproducing the Issue

  1. Enters a Candidate Profile
  2. Try to upload a resume
  3. The system keeps spinning the loading animation and the resume doesn't get updated

Cause

The main reason is regarding a misconfiguration within Document Management Service feature

Resolution

There are two possible scenarios in this case:

  • If 'Enable Document Management Service' feature is enabled in Provisioning, the vendor information/configuration must be correctly set. Please find attached the guide for reference where you can follow the instructions to configure the vendor.
  • In case you don't have a vendor, disable 'Enable Document Management Service' in Provisioning, and you should be able to upload the file. After disabling this feature, the resume can be uploaded and issue should be resolved.

See Also

2355307 - How to grant RBP Permission for Document Management Service tool?

Keywords

resume upload, resume spins, resume loads, resume loading, cannot attach resume, can't attach resume, problems to attach resume. , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

Document management.pdf