When setting a Sales Quotes Status to Pending, you receive the error message Action NOTIFY_OF_ORDER_DELETION Not Possible; Action Is Disabled
Reproducing the Issue
- Go to Sales work center.
- Select the Sales Quote view.
- Open Sales Quote ABC.
- Click on Actions.
- Select Set as Pending.
- You receive the message: Action NOTIFY_OF_ORDER_DELETION not possible; action is disabled.
The behavior is correct, for sales quotes which have been completed by an (external/internal) follow-up order reference, hence they cannot be manually reopened.
To avoid the message please perform the following steps:
- Click on Edit.
- Removing the Cancelation Reason.
- This should reopen the sales quote, now you should be able to set it as Pending.
KBA , LOD-CRM-EMP , Employee , How To