SAP Knowledge Base Article - Public

2472867 - When Setting a Sales Quote to Pending, you Receive the Message Action NOTIFY_OF_ORDER_DELETION Not Possible; Action Is Disabled

Symptom

When setting a Sales Quotes Status to Pending, you receive the error message Action NOTIFY_OF_ORDER_DELETION Not Possible; Action Is Disabled

Reproducing the Issue

  1. Go to Sales work center.
  2. Select the Sales Quote view.
  3. Open Sales Quote ABC.
  4. Click on Actions.
  5. Select Set as Pending.
  6. You receive the message: Action NOTIFY_OF_ORDER_DELETION not possible; action is disabled.

Cause

The behavior is correct, for sales quotes which have been completed by an (external/internal) follow-up order reference, hence they cannot be manually reopened.

Resolution

To avoid the message please perform the following steps:

  1. Click on Edit.
  2. Removing the Cancelation Reason.
  3. This should reopen the sales quote, now you should be able to set it as Pending.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions