2472359 - Career Site Builder not being completely loaded when accessed through Admin Center - Recruiting Marketing

SAP Knowledge Base Article - Public

2472359 - Career Site Builder not being completely loaded when accessed through Admin Center - Recruiting Marketing

Symptom

This article describes a Career Site Builder known issue that occurs when attempting to access the functionality through BizX Admin Center. When attempting to run CSB, the system will start the loading process, but will stop before its completion.

Environment

SuccessFactors Recruiting Marketing (RMK) – b1705 Preview

Reproducing the Issue

  1. Access your BizX SucessFactors instance and go to Admin Center;
  2. Search for Manage Career Site Builder.

After step two, the system will start loading CSB as it normally does.

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However, after the loading, CSB will not open.

2.png

Cause

Based on the analysis performed by the SAP Recruiting Marketing Development team, this issue affects all Preview instances already running b1705. The Development team is already aware of this issue and working on it to have it resolved by June 03rd, 2017.

Resolution

While there is no permanent fix for this issue, the Development team orients our clients to perform the following workaround that will completely avoid this unexpected behavior:

  1. Access your BizX SucessFactors instance and go to Admin Center;
  2. Search for Manage Career Site Builder;
  3. Users will be taken to https://bizx.stage.jobs2web.com/sitebuilder/?# but CSB does not load;
  4. Edit URL to replace "#" with "nowrap=1" (should look like https://bizx.stage.jobs2web.com/sitebuilder/?nowrap=1 when done) and hit [ENTER]
  5. CSB will then load (without the BizX wrapper (i.e., header & footer)).

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting 1705