2472162 - Few Users are unable to login to Online Report Designer

SAP Knowledge Base Article - Public

2472162 - Few Users are unable to login to Online Report Designer

Symptom

  • Few Users are unable to login to Online Report Designer.
  • Few Users are getting login page while accessing Online Report Designer.

Environment

SAP Successfactors.

Online Report Designer

Reproducing the Issue

  1. Login to Bizx Instance.
  2. Go to Analytics(ORD).
  3. Getting below Login page

login.PNG

Cause

  • If the issue is with few users then it might be due to the email id missing of those users.
  • Note that Email id is the Unique identifier in the Single Sign On for Bizx to ORD therefore this must be present for a Bizx user in order to access Online Report Designer.
  • You can check if the user has an email id associated to it through Employee Export in Admin Center. Make sure that Email column is not blank for the user in employee export file.

Resolution

Add the email for the affected user in Bizx and then try accessing Analytics.

Keywords

Username/Password Login Page Online Report Designer Email Id missing , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors Workforce Analytics all versions