2471722 - Phone Number in People Profile Header Acts as Hyperlink

SAP Knowledge Base Article - Public

2471722 - Phone Number in People Profile Header Acts as Hyperlink

Symptom

The phone number in People Profile header is clickable which will trigger third-party communication software such as Lync and Skype (if installed) when selected.

Environment

People Profile 3

Reproducing the Issue

In People Profile, phone numbers are configured as hyperlink. This may cause issues with some customers who puts incomplete phone numbers and/or extensions.

Phone Hyperlink.png

Cause

This is by design to trigger third-party communication software such as Lync and Skype (if installed) when selected.

Resolution

This is expected behavior.

Keywords

KBA , LOD-SF-EP , Employee Profile , How To

Product

SAP SuccessFactors HCM Suite all versions