SAP Knowledge Base Article - Public

2471662 - Error Message "NAME-CONTENT missing" when Converting Lead to Opportunity

Symptom

When converting a Lead to an Opportunity you see error messages:

  • NAME-CONTENT missing;
  • You can't copy the document, because reference document is inconsistent.;
  • Please enter a party with role Account.

Reproducing the Issue

  1. Go to Sales work center;
  2. Leads view;
  3. Open Lead ID ABC (ABC represents the ID of the Lead);
  4. Click on Actions > Convert to Opportunity;
  5. Error messages appear:
    • NAME-CONTENT missing;
    • You can't copy the document, because reference document is inconsistent;
    • Please enter a party with role Account.

Cause

The Lead ABC is inconsistent.

Resolution

To check the Lead Consisntecy you should click on Actions > Check Consistency.

The system, then, will give you the reason for the Lead to be inconsistent.

Also, there is a field called

Keywords

KBA , SRD-MD-OM , Organizational Management , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711