The upcoming To Do list of the previous HR Manager never gets updated when the customer has an HR Manager change.
Reproducing the Issue
1. The first step is an employee step, so the form is currently with the employee. Next step is an EH step (HR Manager).
2. Proxy as the HR Manager. The form is in his upcoming To Do tile.
3. Go to Manage Users in Admin Center and change the employee's HR Manager.
4. Proxy as the old HR Manager. Notice that the form is still in his upcoming to do list even if he is not the current HR Manager of the employee.
Currently, the system only supports document transfer for HR manager via Employee Import tool, hence
the upcoming To Do list of the previous HR Manager never gets updated when the customer has an HR Manager change using Manage Users for HR Manager change.
Engineering team is still working on the EH document transfer integrations with other admin tools.
Route the form to the second step (HR Manager step) so the form will disappear in the Upcoming ToDo list of the old HR Manager.
Other option is to use the Employee Import tool for HR Manager change.
ToDo List, HR MAnager change, Document Transfer, EH , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Product Enhancement