SAP Knowledge Base Article - Public

2471472 - Approval requests never finish loading in the to-do section

Symptom

  • Employee clicks on the to-do alert icon and sees that he/she has xx amount of ToDo Approval Request that are oustanding. when clicking ot see the requests the page never finesh loading. See screenshots of behavior below:

todo1.jpg

After you click on "Approve Request to see the requests, you get the following loading screen that never finishes:

todo2.jpg

Environment

  • SAP SuccessFactors HCM Suite
  • Employee Central

Reproducing the Issue

  1. Log on
  2. Click on the icon that has a number that shows you have xx amount of oustanding Approvals.
  3. Click on "Approve Requests" to see the specific Requests.
  4. Notice that the Request screen never finishes loading and therefore never shows you the actual requests.

Cause

  • This has been deemed as a bug in the code.

Resolution

  • A fix for this has been targetted to be released in b1705 release.
  • The fix will change the order of the various queries in the code that build up the workflow request page.

Keywords

UI-9677, Successfactors, Employee Central, EC, workflow, approval, todo , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core 1702