SAP Knowledge Base Article - Public

2471217 - Direct Deposit to Payment Information migration error: Old payment method and new payment method are inconsistent. Please correct the data.

Symptom

When migrating old Direct Deposit to MDF based Payment Information through Upgrade Center, the Job Response file in Monitor Job says, "Old payment method and new payment method are inconsistent. Please correct the data."

Environment

Employee Central: Payment Information

Reproducing the Issue

  1. Navigate to Admin Center -> Upgrade Center
  2. Upgrade Payment Information
  3. Download and check Job Response file Admin Center -> Monitor Job

Cause

This error happens only when either or both of the following 2 happens.

  1. external codes of Payment Methods are different in Direct Deposit and Payment Information
  2. external names of Payment Methods are different in Direct Deposit and Payment Information

Direct Deposit:
Old_DD.png

Payment Information:
New_BT.png

Resolution

Make sure that the external codes / names (and labels) are same.
Old_DD_T.PNG

This will resolve the issue.

Keywords

ECT-72773
Direct_Deposit
Bank_Transfer , KBA , LOD-SF-EC-PAY , Payment Information , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705