SAP Knowledge Base Article - Public

2470926 - Initiate onboarding process - Error and Solutions

Symptom

Initiate Onboarding from RCM , Application Error Pop up

Environment

All DC

Reproducing the Issue

1. Admin center => Requisition
2. Search with Req Id and select the test candidate
3. click Initiate Onboarding for the candidate from Actions tab
4. Error Pop up comes with Error id. Not able to move candidate to ONB

Cause

Configuration issue

Resolution

These types of Errors refers Configuration issue.
Mandatory fields must be configured and mapped with Onboarding.

check whether Hiring Manager and HR Manager are mapped or not. If either of the field is not configured , Error message will be thrown.

First name , Last name  are mandatory fields too. 

 @Support Engineers : Please check Internal memo for more details.

Keywords

Initiate Onboarding Fails
Unable to Initiate Onboarding
HRManager
HiringManager
Error popup
Script error
RCM to ONB mapping , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508