Initiate Onboarding from RCM , Application Error Pop up
Reproducing the Issue
1. Admin center => Requisition
2. Search with Req Id and select the test candidate
3. click Initiate Onboarding for the candidate from Actions tab
4. Error Pop up comes with Error id. Not able to move candidate to ONB
These types of Errors refers Configuration issue.
Mandatory fields must be configured and mapped with Onboarding.
check whether Hiring Manager and HR Manager are mapped or not. If either of the field is not configured , Error message will be thrown.
First name , Last name are mandatory fields too.
@Support Engineers : Please check Internal memo for more details.
Initiate Onboarding Fails
Unable to Initiate Onboarding
RCM to ONB mapping , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem