2470923 - Custom process missing under Process tab

SAP Knowledge Base Article - Public

2470923 - Custom process missing under Process tab

Symptom

Created Custom process or crossboarding process but same is not available under Process tab or
Trying to manually create a Candidate from Process tab but custom process is missing

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Onboarding
  2. Click on Process Tab
  3. Your Custom Process is missing from there

Cause

Configurations are not correct or
If configuration are done correctly , not rebuilt the cache

Resolution

Super Admin Access is needed.

  1. Please follow link to create a custom process
    Under the Newly created Process , Make sure Start Control and Process Controller are same as Onboarding if you are selecting process Type as Onboarding.
    Value should be :
    Start Control :  Standard_OnboardingStartControl
    Process Controller : XpressHR.BLL.OnboardingProcessController
  2. After making changes to the Work Queue columns, navigate to :
    Super Admin => Manage Index Fields Cache => Select Yes for Enable Index Fields cache and then click Rebuild Cache and Save Changes.

Please note , If you are not rebuilding cache , System will take some time to cache automatically and upon that only , Custom process will be visible under Process tab

Please note, you will not be able to start the process manually if you not have step 1 configured

Keywords

Custom process, Crossboarding missing under process, Process missing, Manually start process,process not showing in Process , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508