SAP Knowledge Base Article - Public

2470872 - Learning History Connector failure - LMS


When I load the file for Learning History, I get a connector failure "Mutilple ESignatures are not supported".  


SuccessFactors Learning

Learning Management System

Reproducing the Issue

Load file to the SFTP server.

Run the Learning History Connector

Navigate to Learning history Connector and click on View Results and generate the Connector report.

The records will all be rejected with the error - "Mutilple ESignatures are not supported"


The cause for this issue is that When an approval process is associated with the completion status, you can require additional users, like supervisors and instructors, to verify a user's item.

Hence when a user completes an item and e verifies it then the approvers must also electronically sign the item.

Which means that there exist more than one or multiple ESignatures

The learning history connector is not built to handle this setup.

Hence if an approval process is associated with the completion status (which also has " Enable electronic signature" option set)then you will see the error "Mutilple ESignatures are not supported."


The resolution for this is to disassciate any approval process associated with the completion status.

Navigate to References->Learning->Completion Status->Search for the completion status being used in the file and click on edit.

In the below screen remove any association of the approval process for this completion status.



Once this is done, re run the connector with the same input file. The connector will process the records without any issues.


Learning History Connector, Mutilple ESignatures are not supported , KBA , LOD-SF-LMS-CON , Connectors , Problem


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