SAP Knowledge Base Article - Public

2470705 - Application Error received when trying to upload profile photo

Symptom

  • In Certain circumstances, it is possible to get an Application Error when smiply trying to upload a new profile image.
  • In backend splunk trace the following example exception is observed: 

(errorId=75b4eff4-0b82-4862-ae5f-215a02a66b7d, timestamp=2017-03-20T15:59:50.491-0400): Error marshalling java.util.List: Error marshalling com.successfactors.edu.bean.vo.publicprofile.CropPhotoVo: null. See the logs for more details.. See the logs for more details.

Environment

  • SAP SuccessFactors HCM Suite
  • Employee Central

Reproducing the Issue

  1. Log in and go to My Employee File
  2. Click "Header" and choose and "edit Profile Picture"
  3. Chosoe to Upload new Picture and select your image file
  4. Click save and observe the error

Cause

  • This is currently a problem in the code that in certain circumstances there is an invalid info check and Blob convert

Resolution

  • This is targetted to be fixed in b1705 release.

Keywords

JIRA EDU-9649, SuccessFactors, Employee Central, EC, photo, upload , KBA , LOD-SF-EC , Employee Central , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors Learning 1702