2470306 - Font type Discrepancy in Certificate Template Editor

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2470306 - Font type Discrepancy in Certificate Template Editor


While editing “Certificate Template Editor” If we try to Preview the template system would preview the certificate with the exact font utilized in the html editor., however if we try to “Preview PDF” the system will not display with default font style.


Learning Management System

Successfactors Learning Management System

Successfactors LMS


Reproducing the Issue

  1. Navigate to System Admin > Configurations > Certificate Template
  2. Try editing any existing Certificate template by deploying any special fonts.
  3. Once the template is complete click on “Preview”


4. Click on "Preview PDF" and the view changes as below. PDF.JPG


 The font library used in Launch editor are different from the fonts used in preview PDF.  "Preview PDF" Functionality uses the default fonts used in the system design which currently not supported for special fonts., So this is the reason as to why the font differs while you preview the PDF.


As this is expected behavior with the current system design, We request you to create an enhancement on our community portal.

Also you can comment your view on the below community link.



Certificate template editor font on certificate template editor , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem


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