SAP Knowledge Base Article - Public

2470243 - Tag does not show the correct number

Symptom

The number of tagged items is not matching with the data

Reproducing the Issue

  • Create a Tag
  • Add few items to the tag for example: add 2 active accounts
  • The number shows 2 now in the tag and when we open the tag we will see 2 accounts
  • Now assume that you had made one Account as Obsolete
  • Go to tags, here still the tag will show the number of items as 2
  • But when we open the tag, we could see only one record.

Cause

We currently don't implicitly delete a tag from an item if it is set to obsolete. The tag count just simply shows the number of all objects having this tag.

Resolution

This is the current system behavior.

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702