2470207 - Initiative Group Assignment Stuck in loading animation - Goal Management

SAP Knowledge Base Article - Public

2470207 - Initiative Group Assignment Stuck in loading animation - Goal Management

Symptom

When changing the People Pool assignment for the Initiatives feature of Goal Management v12 (GMv12), the page gets stuck in a perpetual loading animation.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Go to Admin Center
  2. Select Goal Management > Manage Initiatives
    NOTE: If your instance is using the NextGen Admin Center, you will need to click on See All 
  3. Click on Action, then select Assign
  4. Click on the current selection for People Pool
  5. Click on the Search Button, and then select a company
  6. Click Finished
  7. Click Finished
  8. You should get a loading screen that doesn't go away
     Initiatives - stuck.png

Cause

This happens when a large influx of users are added to the current People Pool and it isn't updated before closing the Initiative Group Assignment.

Resolution

When you make any updates to your People Pool, please be sure to click the Update link before closing. Follow the steps as outlined above, except:

    1. After step 6, click the Update link under Active Group Membership. NOTE: do not proceed to Step 7 until you perform the steps below

      Initiatives - People Pool - Update Button.png
    2. Once you click the Update link, The Active Group Membership should change to reflect the edit to the People Pool

      Initiatives - People Pool - Updated.png
    3. Proceed to Step 7 as above. SuccessFactors should promptly return to the Manage Initiatives screen.

See Also

2351341 - All about “Initiatives” in Goal Management v12

Keywords

KBA , LOD-SF-GM-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM Core 1702