SAP Knowledge Base Article - Public

2470098 - How to Clear Notifications in Bell Icon

Symptom

  • User has reminder notices that have already been completed. How do we get rid of the reminder notices?
  • Only 50 notifications are showing in the bell icon.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Log in and you will see the bell icon in the header.
  2. Click on it to view the notifications.
  3. See that there are old notifications appearing.

Cause

  • The number of bell icon notifications can't be empty is due to our current design.
  • The notification panel can only listed at most 50 latest notifications and only the new notifications within the 50 latest notification can be set as viewed by customer.
  • The number of new notifications will be appear in the notification bell icon.
  • This design could cause the bell icon number always show numbers due to some notifications which were pending and have now been replaced in the notification pop up panel a more recent notification.
  • As the maximum number of notifications that appear in the notification pop up panel is 50 it is impossible to see or complete the pending notification. 

Resolution

  • We have a weekly recurring notification purge job which’ll remove 180 days old notifications automatically.
  • The job removes 2,000 notifications per week.
  • If the number of notifications of your instance is greater than 2,000, it is expected that you continue seeing some old notifications in the bell icon.
  • You can change this number number of purged notifications to upto 10,000 notifications being clean per week, please contact your Partner or Customer Support to request this change.
  • If the number is much bigger than 10,000, please contact your Partner or Customer Support requesting the execution of this job more frequently to clear the queue faster.

**For Partner or Support use only**

The job can be setup as a scheduled job from Provisioning

Job Type is "Notification Purge" 

Generally setup to run once a week with a setting of 2000 notifications to be purged - but this can be increased up to 10,000 notifications to be purged on each run.

Keywords

Notifications, Bell Icon, Notification Purge, , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HXM Suite all versions