2470039 - New supervisor is unable to remove items which were assigned by direct reports' previous supervisor

SAP Knowledge Base Article - Public

2470039 - New supervisor is unable to remove items which were assigned by direct reports' previous supervisor

Symptom

  • Users have been assigned a new supervisor, but have learning assignments on their learing profile which were assigned by their previous supervisor(s). 
  • The new supervisor attempts to remove an item, previously assigned but the item is not removed fron the learning plan.
  • This does not happen with curricula - only with items.

Environment

SAP SuccessFactors Learning - all supported versions

Reproducing the Issue


1.  Set Employee to have Supervisor A

2.  As Supervisor A add a curricula to the employees plan.

3.  As Supervisor A add an item to the employees plan.

4. Change the Employee to have Supervisor B.

5. As Supervisor B remove the curricula assignment.

6. As Supervisor B attempt to remove the item assignment.

Cause

The items' the new supervisor is trying to remove belong to a curricula. 

Resolution

The item you are trying to remove is part of curricula as you can see below the item.

The expected behavior is that if an item is assigned through curricula, then the item can be removed from the learning plan ONLY when you remove the curricula itself.

When attempting to remove the item, a confirmation message that contains "free floating items (those not associated with curricula) were removed".

You can confirm this by verifying that even the old supervisor does not have the option to remove the same item for the sub-ordinate because that's as designed. So it's not about old and new supervisors.

Keywords

remove item, supervisor, manager, direct reports, not removed, not working, learning, lod-sf-lms, kal, kac , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions