2469700 - Learning : Program Re-Assignment When Item Completion Record is Deleted

SAP Knowledge Base Article - Public

2469700 - Learning : Program Re-Assignment When Item Completion Record is Deleted

Symptom

If a user completes a program, as a result of an Admin recording completion for the last remaining program requirement/item, then determines the user should not have a completion for that item (say it was a mistake that attendance was recorded)--so she deletes the completion record under Learning Event Editor, Now the program is not getting reassigned with that one item as an outstanding requirement

Environment

-SuccessFactors LMS

-Learning Management System

Cause

This is working as designed. Programs simply allow you to organize various activities together and track status up to the point where history is recorded. There is no concept of "continuous requirement evaluation", which is how the system would track that a user no longer satisfies the completion requirements for a program that was completed. Curricula, the other method we offer for organizing learning activities, is the method that continues to track status even after requirements are initially met, and continuously monitors and evaluates them.

Resolution

What you could do is alter the user's program completion status to a "not-for-credit" completion status, remove the item completion entry, and re-assign the program. As long as the program's learning activities are set with "learning history credit", the user will only need to complete the items for which there is no completion history.

Keywords

program reassignment item completion program , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708