SAP Knowledge Base Article - Public

2469446 - Email with Excel Macro as Attachment is not Creating a Ticket

Symptom

You are sending an email with excel Macro file as attachment and it is not creating a ticket

Reproducing the Issue

You are referring to a scenario, where you are sending a email with excel macro as attachment  to cloud for customer system and expect a ticket to be created.

Cause

Further to our discussion with the product management , please note that excel files with macros are considered to be risky and are filtered out by our CRYGEN server in our infrastructure.

Resolution

This is an Expected system behavior

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer all versions