You are sending an email with excel Macro file as attachment and it is not creating a ticket
Reproducing the Issue
You are referring to a scenario, where you are sending a email with excel macro as attachment to cloud for customer system and expect a ticket to be created.
Further to our discussion with the product management , please note that excel files with macros are considered to be risky and are filtered out by our CRYGEN server in our infrastructure.
This is an Expected system behavior
KBA , SRD-CC-FED , Feeds , How To