2469430 - Custom cost calculator could not be found

SAP Knowledge Base Article - Public

2469430 - Custom cost calculator could not be found

Symptom

While trying to add a Cost name / custom cost calculator, the below error is reported:
*******************************************************************
ERROR STATUS: The custom cost calculator could not be found. Please check the server log for more Information.
*******************************************************************

Screenshot of the issue:


error.png

 

Environment

  • Learning Management System(LMS)
  • SuccessFactors

Reproducing the Issue

  1. Define a cost name (cost calcuations are configured in the item type: References>Learning>Item Types>Cost Calculation tab). 
  2. Then while trying to add the cost name to an instructor in LMS, the issue occurs.

Cause

The cost name is a Java class specifically written to calculate and return a value to be used for calculating the cost of the selected item or scheduled offering. When a custom cost calculator is used, a cost name should be entered, along with a valid custom cost calculator and a currency for each cost calculation that is added to the item type. Then the base cost can be edited to apply it to past, current or future learning (also selected learnings). 
In this scenario, the cost formula is incorrect.

Resolution

If the standard cost formulas need to be amended, its impact on the system behaviour needs to be thoroughly analyzed. This is out of out of scope of SuccessFactors LMS support. Contact SAP partner account manager for more details as per the following SAP KBA:
2149831 - How and When to reach out - Professional Services Consultant, Partner and Account/Finance Team.

Keywords

SAP Production Test development QA Cost name custom cost calculator References Learning Item Types Cost Calculation tab Java class calculate selected item scheduled offering currency selected learnings cost formula SAP partner account manager
2149831 Professional Services Consultant Partner Account/Finance , KBA , LOD-SF-LMS-SER , Config. Consulting & Service Requests , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning all versions