SAP Knowledge Base Article - Public

2469409 - Devices are left in indeterminate state in Afaria Admin UI

Symptom

  • Afaria Administrator shows newly enrolled devices in Indeterminate state
  • Newly enrolled devices do not get email and devices left in indeterminate state in Afaria Admin console
  • MS Exchange connectivity is failing with Unknown error
  • Enterprise Access in SAP Mobile Secure portal shows Exchange connectivity failure with Unknown Error 

Environment

  • SAP Afaria 7 Service Pack 24
  • SAP Mobile Secure 1704

Cause

This issue has been reported to Afaria Development.

Resolution

The fix for this issue has been scheduled to be included in Afaria 7 Service Pack 25 (1705). Please note that Afaria development reserves rights to not release this fix in SP25 if major issue discovered in QA testing

Keywords

Access Control, Indeterminate, email, exchange, Unknown error, Enterprise connector , KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem

Product

SAP LE APPL.PLATFORM 1702