2469387 - Certificate of Completion - User & Admin side

SAP Knowledge Base Article - Public

2469387 - Certificate of Completion - User & Admin side

Symptom

A customized certificate is printed correctly in the User side when the Certificate of Completion is run. However, the customized certificate is not printed in the Admin side when an admin runs the Certificate of Completion report.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

In the User side. click on:

     1. View All >

1.jpg

     2. Print Certificate (printer item) >

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     3. The customized certificate will be generated as expected.

In the Admin side. click on:

     1. Reports >

     2. In the Search box, look for the "Certificate of Completion" report and click on it >

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     3. Fill out the filters as you wish and click on either "Run Report" or "Schedule Job"

     4. The certificate generated will not have the customized layout.

Cause

The customized certificate that is created is only generated in the User side.

The customized certificate will not be generated in the Admin side when you run the Certificate of Completion report.

The certificate wizard does not apply to the Admin version of the report, they use two separate functionalities. It applies only to the User side.

Resolution

It is possible to customize a certificate using an external application, like Plateau Report Designer. Please, follow the below KBAs in order to check more and detailed information about the Plateau Report Designer:

#2320765 "LMS Reports Knowledge Support and Tips"

#2324197 "Plateau Report Designer Problems"

#2379690 "Custom Reports for LMS"

Additionally, the SAP Professional Services team can also help you with the customization. It is possible to contact them via your Customer Success Manager / Account Representative. Note that this is a charged service that SAP offers.

See Also

2320765 - LMS Reports Knowledge Support and Tips

2324197 - Plateau Report Designer Problems

2379690 - Custom Reports for LMS

Keywords

certificate, custom, customized, certificate of completion report, learning history, admin, user

Certificate of Completion
, KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions