SAP Knowledge Base Article - Public

2469267 - FM call to Post Data Failed

Symptom

You have recieved an error message FM call to post data failed , while adding a trigger to campaign

Reproducing the Issue

  1. Go to Sales Campaign Work center
  2. Go to Campaigns View
  3. Select the campain
  4. Navigate to Build facet
  5. Select the section Trigger
  6. Add the seelcted one from Submitted Form / E-Mail Interaction / Clicked Link

Once this is added , you are reciving an error.

Cause

Handling of the special characters like % ,=, ", ', etc. in the links of the email template is currenlty not supported and hence this error

Resolution

  1. Open the HTML file of the E-Mail Template in edit mode.
  2. Search for Title in it
  3. In this section , remove all the special characters viz. ',','%' etc from them.

For example ,  

Sales & Services can be replaced by Sales and Services
Sales by 100% can replaced by Sales by 100percent

So once the special characters are removed and the template is saved , this error can be avoided.

Keywords

KBA , LOD-LE-MKT , Marketing , How To

Product

SAP HYBRIS C4C ADDINS 1705