SAP Knowledge Base Article - Public

2469175 - User Subscription details not available for Business Users

Symptom

You cannot find User Subscription view under the Edit option for Business users.

Environment

SAP Business ByDesign, SAP Hybris Cloud for customer

Reproducing the Issue

  1. Go to Application User and Management Work center.
  2. Go to Business Users.
  3. Select a user.
  4. Click on Edit.

You can see only two options Attributes and Access Rights and not User Subscription

Cause

The option of User Subscription functionality allows to assign licenses to users. In C4C systems this assignment should only be maintained by an admin.

Hence, this option is given in the Administrator work center.

Resolution

The Admin can maintain the User Subscription details by following the below steps:

  1. Go to Administrator Work Center.
  2. Go to Business Users View.
  3. Select a user.
  4. Click on Edit.

We see three options Attributes ,Access Rights & User Subscriptions.Under User Subscription View all the subscription related information can be seen.

Keywords

KBA , user subscription , business users , SRD-CC-CC , Control Centre , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions