2469119 - Can not search learning by competency

SAP Knowledge Base Article - Public

2469119 - Can not search learning by competency

Symptom

When a user wants to add a learning activity to his development plan searching by competency, he gets this message:
"there is no competency associated with this item"

competency_search.PNG

Environment

  • SuccessFactors HCM
  • Development plan > add learning activity > Search by competency
  • Learning Management System > LMS

Cause

Such issue can have a number of causes, usually related to configuration:

  • invalid XML configuration of the Development PLan XML
  • Competencies not mapped to job roles in Bizx
  • Competencies not imported in LMS
  • Competencies not mapped to items in LMS
  • Items with related competencies not available to user's catalog

In this particular case, the issue was due to an incorrect XML configuration:

competency_xml.PNG

In this screenshot, we can see the Development plan is configured to only account for competencies included in a particular library, but exclude any competencies associated with roles or forms in Bizx.
But because the competencies included in the library are the same as the competencies associated with a role and the template is configured to exclude those, the application does not bring up any competencies.

But as per the documentation available here, you can only choose to include/exclude competency from one type, not all.

competency_doc.PNG

Note: User Assistance Documentation requires user logon in order to access the guides.  Please logon to https://help.sap.com to access the Linking Development Goals to Competencies UA Guide.

Resolution

The customer should remove the competency filter on roles from the Development Plan XML.

  1. Provisioning > search for the company ID
  2. Managing Plan Template > Import/Update/Export Development plan Templates
  3. export the default template

NOTE:

if you do not have access to Provisioning your consultant partner should, and if you do not have a partner please submit a request with LOD-SF-CDP

Keywords

Successfactors, development plan, competency, competencies, cannot search by, there is no competency associated with this item, learning activity, , KBA , LOD-SF-LMS-CDP , LMS Career Development Program , LOD-SF-CDP-INT , CDP Integrations, LMS, PM, EC etc. , Problem

Product

SAP SuccessFactors HCM Core 1611