SAP Knowledge Base Article - Public

2468936 - Total Time is not updated for completed content

Symptom

The Total Time record for a content item is not updated in the system.

This can be seen in reports such as "Online Item Status" report where the 'Total Times' column will appear blank.

Environment

SuccessFactors Learning Management System (LMS)

Cause

  • This can happen if the user navigates away from the content structure window (below), closes or logs out of LMS or if there is any other connection before closing the content window.

  • This issue can be caused due to the way that the content is designed and the way the user interacts with the content.

  • In this instance when the content is finished playing it sends a Lesson Status of ‘Completed’ to the LMS and the LMS marks the object as complete

Content.png

  • This can be seen in the network traces when completing the content

Traces.png

  • At this point the content has not sent the session time to the LMS.
  • The content does not send the session time to the LMS until the user closes the content window.

Content 2.png

  • At this point the content sends a new Lesson Status of ‘completed,logout’ and a value for the session ‘Time’ via cmi.core_session_time.
  • The new Lesson Status and 'Time' record can bee seen in the traces

Traces 2.png

  • This lesson Status, as well as the Time is then updated in the LMS Database and the Total_Time is recorded as below.

DB.png

  • If we view the record for an affected user in the Database we can see that the user has a Lesson Status of ‘completed’ and not the final lesson status of ‘completed,logout’

DB2.png

  • This means that the connection has broken between the content and the LMS before the user has closed the content window to trigger the lesson status of ‘completed,logout’ and update the time.

Resolution

  • To ensure that this issue does not continue to occur, Users would need to ensure that they close the content window as soon as the content is completed.

  • Alternatively, the content vendor will need to modify the content so that the user only receives a ‘completed’ status once at the end at the same time the content is completed and the Session time information is sent to the LMS.

Keywords

sap sf lms leanring online item status report Total Time Content completed content session information PA_CBT_STUD_CPNT cmi.core_session_time , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions