2468785 - Route Maps - Scheduling Automatic Routing of Past-due Forms - Performance Management

SAP Knowledge Base Article - Public

2468785 - Route Maps - Scheduling Automatic Routing of Past-due Forms - Performance Management

Symptom

What time are forms routed when "Automatic Send on Due Date" is configured on the forms' route map?

Can this be configured?

Environment

SuccessFactors Cloud HCM Suite

Performance Management

Resolution

Cron, the current job service that handles overdue form routing, has a fixed daily schedule of 15:00 GMT. However, our new Quartz-based scheduling service S2 can be configured.

Migrating from Cron to S2

All customers are currently being migrated from the cron jobs to S2.

If you wish to use the service now, please contact Cloud Product Support. They will initiate the process  of manually migrating you to the S2 job, which involves:

  1. Exclusion of your company ID from the existing Cron job
  2. Creation of the S2 job "Auto Route Based on Due Date" on the back end Provisioning tool

The new job can be scheduled daily, weekly, monthly, or annually, and can run based on your desired time. Please note that the time has to be based on your datacenter's time zone, so you may need to factor that in determining your desired schedule.

See Also

2086745 - Route Maps - Auto Send on Due Date: How to stop forms from moving on due dates - Performance Management

Keywords

KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-PM-SYS , PM System, Performance Issues, Security, Usability , How To

Product

SAP SuccessFactors HCM Suite 1702 ; SAP SuccessFactors HCM Suite 1708