SAP Knowledge Base Article - Public

2468683 - Background Information Import

Symptom

Receiving Errors & lack of details of root cause when performing an import

Specifically background information import

Environment

HCM All versions

Reproducing the Issue

  • EC Users will be familiar with performing various data imports using the below interface.
  • Through here we can perform several various user information import
  • You will see highlighted below "Background Import"
  • It is always recommended to not use this "Import Employee Data" interface when attempting tp update background data.

ECImport.PNG

Cause

  • By using "Import Employee Data" interface this may lead to issues when attempting to update background information.
  • Such as a lack of information should an error occur during this import process.

Resolution

  • The correct process when attempting to update background information is to user "Import Extended User Information"
  • This can be found in admin center / Update User information

ImportExtended.PNG

  • As you can see from the above screenshot , the interface for "import extended user information" is very similar to that of "import employee data"
  • There are 3 main call outs within this interface and when performing this process that users should always be aware of :
  1. It is always recommended to pull the template when setting up your import file.
  • This template will show the required headers and formatting required for the import to be successful, this will also take into account any additional fields / portlets which have been added to the application since the last import
  1. Its is always recommend to make a back up of the nessecary information before performing any imports. Good practise is to perform a weekly or daily back up of background information or personal information to ensure redundancy should disaster recovery be nessecary.
  1. Please be aware of the selections made within the interface " Specify Additional File Options" , there are overwirte options here which will remove any information within the fields should this be selected existing information may be lost.

Keywords

Background Import / EP / People Profile / Import Extended User Information / Import Employee Data , KBA , LOD-SF-EP-JOB , Scheduled jobs , How To

Product

SAP SuccessFactors HCM Suite 1511 ; SAP SuccessFactors HCM Suite 1602 ; SAP SuccessFactors HCM Suite 1605 ; SAP SuccessFactors HCM Suite 1608 ; SAP SuccessFactors HCM Suite 1611 ; SAP SuccessFactors HCM Suite 1702 ; SAP SuccessFactors HCM Suite 1705 ; SAP SuccessFactors HCM Suite 1708 ; SuccessFactors HCM Suite 1204 ; SuccessFactors HCM Suite 1207 ; SuccessFactors HCM Suite 1210 ; SuccessFactors HCM Suite 1302 ; SuccessFactors HCM Suite 1305 ; SuccessFactors HCM Suite 1308 ; SuccessFactors HCM Suite 1311 ; SuccessFactors HCM Suite 1402 ; SuccessFactors HCM Suite 1405 ; SuccessFactors HCM Suite 1408 ; SuccessFactors HCM Suite 1411 ; SuccessFactors HCM Suite 1502 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508