2468669 - Interaction Section in Tickets is Smaller

SAP Knowledge Base Article - Public

2468669 - Interaction Section in Tickets is Smaller

Symptom

The Interaction Section in the Overview facet of Service Tickets are smaller.

Reproducing the Issue

  1. Go to Service work center
  2. Go to the Tickets view.
  3. Open any ticket.
  4. Go to the Overview facet.

Here the interaction section is smaller when compared to the previous releases.

Cause

We have made a change in the Interaction section to only show the first few lines and if the agents wants to see more details then he can click on the expand button.

Resolution

This is change of behavior and rolled out with 1705 release of SAP Hybris Cloud for Customer..

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708