SAP Knowledge Base Article - Public

2467953 - Error: 'Failed to process the job application' from career portal


  • Error: 'Failed to process the job application' from career portal.
  • ERROR [FBJobApplication] Failed to process the Job application

java.lang.NullPointerException: while trying to invoke the method java.lang.String.equalsIgnoreCase(java.lang.String) of a null object returned from com.successfactors.legacy.bean.ScaleBean.getScaleDesc()
at com.successfactors.rcmapplication.ui.processor.RCMHybridJobApplicationProcessor.getAnswerMapForJob(

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access the external career site
  2. Select a job requisition to apply > Select Apply
  3. Error 'Failed to process the job application' will occur, as below.


This is related to a configuration issue. Check the back end logs to pull the configuration which needs to be corrected.


  1. Select the job requisition which the candidate applied
  2. Open the job detail from the instance > select the 'Rating Scale'
  3. Update the Rating Scale Description, do not leave the field empty > Save
  4. Once saved, the candidate will now be able to apply

See Also

2301019 - Error: “Failed to process the job application” when try to apply for jobs - Recruiting Management


Job Application, Career Portal, error, failed to process job application, cannot apply, null object returned from com.successfactors.legacy.bean.ScaleBean.getScaleDesc() , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To


SAP SuccessFactors Recruiting all versions