SAP Knowledge Base Article - Public

2467830 - Login of technical User Not Available in Reports


Logon details on SAP Technical User cannot be seen in Reports

Reproducing the Issue

  1. Navigate to Reports View under Analysis Work Center 
  2.  Open report of User Logon Details
  3. Filter for user " Support and Technical user" with SAP technical user id, say of pattern *_xyz*
  4. No Report generated even though the user has logged into the system


  1. It is not possible to provide the Records on login and logout details of the SAP Technical Users
  2. These users are back end users created by the system/admin to execute tasks.
  3. Login information is not available for these users, as they do not have access to front end features or the UI.
  4. For this reason, login data is not available as the users have very limited access to the front end, and those front end features are responsible for capturing data like login info.
  5. These users are solely for back end use by the system, and as a result should not be logged in to, and due to the very limited front end access, there should be no reasons for this user to be logged in.


This is expected System behaviour.


KBA , LOD-CRM-ACT , Activities , How To


SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711