2467617 - Creating External Follow-up Sales Orders will be Disabled if Alternative Items Exist in the Sales Quote

SAP Knowledge Base Article - Public

2467617 - Creating External Follow-up Sales Orders will be Disabled if Alternative Items Exist in the Sales Quote

Symptom

Creating external follow-up sales orders will be disabled if alternative items exist in the sales quote. The Alternative to Line needs to be reset and the item cancelled if it was not ordered by the account. The action Create External Follow-up Document will be enabled once the alternative item reference was removed.

Environment

SAP Hybris Cloud for Customer

Cause

This is a system Limitation.

Resolution

This is the current system behaviour.

Keywords

Sales Order, Follow-up , KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP HYBRIS C4C 1802