2467156 - Item Created from a Followed Document is not Automatically Followed

SAP Knowledge Base Article - Public

2467156 - Item Created from a Followed Document is not Automatically Followed

Symptom

You noticed that item created from a followed document is not automatically followed.

Reproducing the Issue

  1. Go to Sales work center;
  2. Click on Opportunities;
  3. Open ABC Opportunity (ABC represents the ID of the Opportunity);
  4. Follow this Opporutnity;
  5. Go to Activities tab;
  6. Create a Task coming from the Opportunity;
  7. Open the Task created;
  8. The Following option is not marked for the newly created document.

Cause

The following option will not work automatically without a scoping question.

Resolution

There is a question in the Project Scope to make this assignment works automatically, please proceed with the below steps:

  1. Go to Business Configuration work center;
  2. Click on Implementation Projects;
  3. Open the Project;
  4. Go to the Questions phase;
  5. Dropdown the Communication and Information Exchange;
  6. Select Communities, Document Manager;
  7. Review the Question: Do you want to deactivate system feed generation for your cloud solution?.

After reviewing this question, Item Created from a Followed Document is going to be Automatically Followed.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708