SAP Knowledge Base Article - Public

2466134 - Support Scope for Consulting questions and Creation of Reports, Tiles and Dashboards - SuccessFactors Workforce Analytics

Symptom

  • Support scope for creating reports or dashboards/tiles for customers;
  • Queries related to consulting;
  • How to create a report;
  • How to create a tile;
  • How to create a dashboard.

Environment

  • Spreadsheet Reporting
  • Youcalc
  • Dashboard
  • Online Report Designer
  • Advanced Reporting
  • Detailed Reporting
  • Adhoc Reporting
  • Classic Reporting

Resolution

  • Support is predominately focused on system malfunctions or bugs rather than providing consulting to our customers. In principle, consulting issues or how to requests are dealt with on our Community Area on the Support Portal or handled by a member of the Professional Services team.
  • Customer requests such as designing reports, dashboards or tiles are not handled by SAP Cloud Support.
  • In case there is a requirement to create a custom report/tile it is possible to contact the professional services as per KBA 2149831.

See Also

2373117 - How to access the SAP SuccessFactors Community?

Keywords

Support Scope for Reporting - Support Scope for Dashboards and Tiles - Support Scope of Analytics - Support scope for creating reports - Assistance for building reports , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , How To

Product

SAP SuccessFactors HCM Core all versions