2466134 - Support scope for consulting questions and creating reports, tiles and dashboards under SuccessFactors analytics pillar

SAP Knowledge Base Article - Public

2466134 - Support scope for consulting questions and creating reports, tiles and dashboards under SuccessFactors analytics pillar

Symptom

  • Support scope for creating reports or dashboards/tiles for customers
  • Queries related to consulting

Environment

  • Spreadsheet Reporting
  • Youcalc
  • Dashboard
  • Online Report Designer
  • Advanced Reporting
  • Detailed Reporting
  • Adhoc Reporting
  • Classic Reporting

Resolution

  • Support is predominately focused on system malfunctions or bugs rather than providing consulting to our customers. In principle, consulting issues or how to requests are dealt with on our Community Area on the Support Portal or handled by a member of the Professional Services team.
  • Customer requests such as designing reports, dashboards or tiles are not handled by support.
  • If a CSM is available (depending on the contract), Schedule an Expert session or Schedule an Expert Chat may be an option or the CSM can reach out to the PS team. For further details on Schedule an Expert please find kba 2116080

Keywords

  • Support Scope for Reporting
  • Support Scope for Dashboards and Tiles
  • Support Scope of Analytics
  • Support scope for creating reports
  • Assistance for building reports
, KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , How To

Product

SAP SuccessFactors HCM Core 1702