SAP Knowledge Base Article - Public

2465674 - Blank notification template still sending to users

Symptom

An Administrator blanks subject and body of notification, as per the SAP Note 2440341, to deactivate the sending of a certain notification.

Notifications from this template are still sent by the instance.

Notification Header and Footer have been added to the Organisations record.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Administrator blank subject and body of notification.

2. End users receive notifications, even though this should not be the case.

Resolution

Header and Footer data have been added to an Organisation record. LMS Admin -> Users -> Organisations. In this case then the notifications will still be sent by the LMS system.

This is due to the email notification technically having content (even though it is header and footer). This is expected behaviour.

Keywords

Header, Footer, Blank template, organisation, organisations, deactivate notification, subject, body , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions