2465542 - "Failed to export the report. Memory Full" error in Crystal Reports export to PDF

SAP Knowledge Base Article - Public

2465542 - "Failed to export the report. Memory Full" error in Crystal Reports export to PDF

Symptom

  • Failed to export to PDF
  • "Failed to export the report. Memory Full" error

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Open report with multiple pictures
  2. Refresh the report
  3. Export the report to PDF

Cause

  • Crystal Reports reaches the memory limit. Default memory limit is 2 GB as for any 32 bit Windows application.
  • If there are too many pictures with high resolution it consumes more memory. Part of the memory already taken by the refreshed report and saved data. CR needs more memory to Export it to PDF.
  • Note: images in Crystal Reports are converted to BMP format and the conversion process consumes memory as well.

Resolution

  • Reduce the picture resolution to reduce the picture size.

       or

  • Convert the picture to BMP format to avoid conversion.

Keywords

.jpg, .bmp, .png, .ttf, out of memory , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013