2465538 - Error: Authorization Error when opening or listing Models in 2 different Google Chrome Tabs

SAP Knowledge Base Article - Public

2465538 - Error: Authorization Error when opening or listing Models in 2 different Google Chrome Tabs

Symptom

When opening Models in 2 different Google Chrome tabs, the below error is displayed:

Authorization_Error.png

None of the story or connections work when this error happens. 

Browsing Stories display the error "Failed to retrieve story list".

Story_Error.png

Environment

  • SAP BusinessObjects Cloud

Reproducing the Issue

  1. Open the tenant in a Google Chrome Tab (Tab1). Go to https://<tenant>.us1.sapbusinessobjects.cloud
  2. Go to Menu -> Browse -> Models
  3. Click on any Model to display it. Keep this Model open.
  4. Now open a new Google Chrome Tab (Tab2). Go to https://<tenant>.us1.sapbusinessobjects.cloud
  5. Go to Menu -> Browse -> Models
  6. Now go to Tab1 and click on Menu -> Browse -> Models
  7. Error "Authorization Error" is displayed
  8. Click on Menu -> Browse -> Stories
  9. Error "Failed to retrieve story list" is displayed

Resolution

This issue will be resolved in version 2017.11

See Also

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Keywords

Connections, share, users, EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud 4 Planning, HCP, C4A, BOC, SAP BusinessObjects Cloud, bobj , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Bug Filed

Product

SAP Analytics Cloud 1.0