SAP Knowledge Base Article - Public

2465522 - Mobile Keypad Survey Performance Issue - New in 1705

Symptom

When answering a (price) survey within a visit the response time of numeric key-board pop-up is really slow. This is happening in survey with multiple products.

Cause

Before the C4C app release 1705, was used a dedicated numeric keypad pop-up of the system to fill the values within surveys and other fields.

Resolution

About the issues related with keypad performance within the SAP Hybris Cloud for Customer app, we have done an enhancement and from app release 1705 will be used the device native keypad. With it, the performance will be better.

Also, with release 1705, we also enabled pagination (which should be enabled at survey level) for surveys with high number of products. this is recommended for big surveys and check with this option also.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711