2465474 - User remains enrolled in Scheduled Offering after Item is removed from Learning plan

SAP Knowledge Base Article - Public

2465474 - User remains enrolled in Scheduled Offering after Item is removed from Learning plan

Symptom

An Item is removed from a User's Learning Plan, however the User is still enrolled in the Scheduled Offering of that Item

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)

Reproducing the Issue

  1. Enroll a User in a Scheduled Offering
  2. Note the Item is added to "Assigned Items" for the User
  3. User sees the Item in his/her Learning Plan
  4. As a Learning Admin, remove the Item from the Assigned Items list for the User
  5. Note the Item no longer appears in the User's Learning Plan or Assigned Items List
  6. However, review the Scheduled Offering and note he or she is still Enrolled in the Scheduled Offering
  7. User's Registrations tab in the User Record also shows he/she is registered for the Scheduled OFfering

Cause

Per Product Management, this is the current behavior of the Product:

  • The standard functionality is that removing an item from the user's learning plan won't withdraw the user from a registered Scheduled Offering.

Enhancement Request: Request ID:209531 has been raised to have the system prompt you to withdraw the user from any registered scheduled offering when removing the item from the learning plan; and vice versa

Please vote on this Enhancement Request for Product Management to implement the change in the Enhancement Request Portal.

Resolution

  • To remove the item from the learning plan and withdraw the user from the Scheduled Offering involves a manual two step process:
    • Manually withdraw user from scheduled offering AND manually remove the item from the learning plan
  • The recommendation is not to manually remove the Item from the User's Assigned Items, but rather withdraw from the Scheduled Offering, this would remove the User's Registration and the Item from the Learning Plan
  • If the Item was mistakenly removed, the recommendation is to withdraw the user from the Scheduled Offering, then re-enroll them

Keywords

Scheduled Offering User Learning Plan Item remove delete register enroll not appear missing show withdraw LRN-3552, LRN-4414 , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions