SAP Knowledge Base Article - Public

2465457 - "Department Invalid, with the index 0" Error When Creating a Job Requisition from Position Org Chart

Symptom

Trying to create a Job Requisition from Position Org Chart, an Error Message about the field "Department" appears and the requisition is not created

"Sorry, the requisition cannot be created. Creation of a job requisition for position XXXX failed. Details: Department invalid, with the index 0 "

Environment

SuccessFactors Recruiting Management (RCM) – All versions

Reproducing the Issue

    1. Go to Company Info >> Position Org Chart
    2. Select the Position >> Create the Job Requisition
    3. Get the above error message.

        Cause

        One of the most common causes will be:

        The Department mapped in the Position Management Integration business Rule does not contain any active user.

        In Recruiting Management module, the fields "department", "division" and "location" have their values automatically based on the values present in the corresponding field on active users in the BizX user database.

        Therefore, even if the Department is configured in the Position, it must also be linked to any Active user in the User Directory file.

        Resolution

        In the User Data File assign a user to the "department" you want to use in the position.  This user has to be an Active user.

        See Also

        2081579 - Division, Department, Location considerations - Recruiting

        Keywords

        create job requisition from position org chart error message department , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

        Product

        SAP SuccessFactors Recruiting all versions