2465399 - Image is not displayed while generating documents in word

SAP Knowledge Base Articles - public

2465399 - Image is not displayed while generating documents in word


Logo is not getting displayed while generating document in word.


Employee Central Document Generation

Reproducing the Issue

Issue is reproducible in below scenario.

1.local image  is uploaded in the template

Admin center---->Search manage document Template---->Create new template----->Upload a local image(image uploaded from your local system)in the template


System displays below warning on saving the template,


Try to generate document in word. Image/Logo will not get displayed in the document.

2.Issue is also reproducible if any image link uploaded to the server is added in the template.

For example: Below URL is for an image uploaded in server(company system and logo settings page). Image will not be displayed in word If this link is added in the document generation template.



Currently  local image uploaded to the template is only supported in PDF format.


Add a link which is ending in .png or .jpeg format(see below screenshot) in the document generation template to get it displayed in the word document.



Document generation template Document generation pdf Document generation local image Image Logo The document template contains a locally stored image which will only be visible in PDF format , KBA , LOD-SF-EC-DOC , Document Generation , Problem


SAP SuccessFactors HCM Suite all versions