2465399 - Image is not displayed while generating documents in word

SAP Knowledge Base Article - Public

2465399 - Image is not displayed while generating documents in word

Symptom

Logo is not getting displayed while generating document in word.

Environment

Employee Central Document Generation

Reproducing the Issue

Issue is reproducible in below scenario.

1.local image  is uploaded in the template

Admin center---->Search manage document Template---->Create new template----->Upload a local image(image uploaded from your local system)in the template

Upload.png

System displays below warning on saving the template,

DOC IMAGE.png

Try to generate document in word. Image/Logo will not get displayed in the document.

2.Issue is also reproducible if any image link uploaded to the server is added in the template.

For example: Below URL is for an image uploaded in server(company system and logo settings page). Image will not be displayed in word If this link is added in the document generation template.

logooo.png

Cause

Currently  local image uploaded to the template is only supported in PDF format.

Resolution

Add a link which is ending in .png or .jpeg format(see below screenshot) in the document generation template to get it displayed in the word document.

IMMM.png

Keywords

Document generation template Document generation pdf Document generation local image Image Logo The document template contains a locally stored image which will only be visible in PDF format , KBA , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors HCM Suite all versions