SAP Knowledge Base Article - Public

2465360 - Automatic Clearing of Invoice and Credit Memo in the Account Monitor

Symptom

You have created a credit memo as follow up for an invoice and the system automatically cleared the invoice against the credit memo.

Reproducing the Issue

  1. Go to Payables work center.
  2. Go to Supplier Accounts view
  3. Open the concerned supplier account monitor.

You will notice that the invoice to which you have created a credit memo is now Partially Cleared (in the case where credit memo is less the invoice amount).

If you open the clearing, via Clearing ID column, you see that once you posted the credit memo the system automatically cleared it against the invoice. 

Cause

The credit memo has a referece to the supplier invoice, hence the system knows which invoice to clear automatically.

Ideally without the invoice there cannot exist a credit memo. If you have sent the amount to the business partner, only then you are eligible for return of the money. So in this case, the system picked up one of the invoices which was posted to be part of credit memo. In case you want a specific invoice to be referece of a credit memo, then you can click on new credit memo with respect to the specific invoice.

Resolution

It is not possible to disable the autoclearing when the credit memo is created with referece to an invoice.  In order to prevent autoclearing for such scenario, you can create a credit memo not as a follow-up.

Keywords

KBA , SRD-FIN-ACP , Payables , How To

Product

SAP Business ByDesign all versions