SAP Knowledge Base Article - Public

2465085 - Error while accessing Candidate Search tab

Symptom

Getting an error message while accessing 'Candidate' Search tab.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to instance
  2. Navigate to Recruiting> click on Candidate search tab
    Candidate search tab.png

  3. You get a below application error after clicking on 'Candidate' tab.
    Candidate search tab.png

Cause

One of the cause is index not yet created for the instance

Resolution

  1. If you are implementing RCM and getting an error accessing Candidate Search tab, please make sure index is created for the instance.
  2. If it is not, please create an incident for the Support to build an index for the instance.
  3. Once index is created, you will be able to access Candidate Search tab.

Keywords

Candidate Search, Candidate Search error , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions