Visit Summary cannot be sent to Involved Parties as it is sent to the Attendees.
Reproducing the Issue
- Go to Visit work center.
- Go to Visit view.
- Open any Visit.
- Go to the Involved Parties facet.
- Add some Involved Parties.
- Go to the Actions tab.
- Choose the option Generate Summary.
- Select Send Summary.
Summary is not sent to the Involved parties as it is sent to the Attendees.
Curreently we do not have an option of sending Summary to Involved Parties and it is only restricted to Attendees in Visits.
However we have this available for Appointments.
Currently this feature is not possible for Visit, it is planned for one of the future release of SAP Hybris Cloud for Customer.
KBA , LOD-CRM-ACT-VST , Visit Planning , How To