2464849 - VLS - Instructor password change/update in LMS

SAP Knowledge Base Article - Public

2464849 - VLS - Instructor password change/update in LMS

Symptom

Instructor/Admin changes VLS password in LMS. This can be done in either -

  • My Classes
  • Instructor account in LMS Admin -> Learning -> Instructors -> VLS Settings

Password is not updated in VLS system.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Instructor changes their VLS password via My Classes.

2. Admin changes VLS password for an Instructor in the instructor record under VLS Settings.

3. Access the VLS instance. Password is not updated.

Cause

LMS does not transfer password data to the VLS system. These fields is there for authentication, they cannot be used for making updates.

Resolution

The password data would need to be changed in the VLS system only. After this has been changed on the VLS system you would then need to update the details in the LMS system also.

Keywords

VLS, VLS Settings, Adobe, Skype, Webex, pass word, reset, update, change , KBA , LOD-SF-LMS-VLS , LMS Virtual Learning System , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-SER , Config. Consulting & Service Requests , How To

Product

SAP SuccessFactors Learning all versions